Refund Policy

1. Overview

At Farukobe, we strive to provide high-quality digital storybooks and excellent customer service. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our platform.

Please read this policy carefully before making a purchase. By purchasing digital products from Farukobe, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Digital Product Nature

Farukobe sells digital storybooks that are delivered instantly upon purchase. These are digital products that cannot be physically returned. Once you complete a purchase and receive access to download the digital content, the product is considered delivered.

Due to the immediate nature of digital delivery and the inability to "return" digital products, our refund policy is designed to protect both customers and our business while ensuring fair treatment for all parties.

3. Refund Eligibility

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at sales@farukobe.com within the eligible timeframe
2. Provide Information: Include your order number, purchase date, email address used for purchase, and a detailed explanation of why you are requesting a refund
3. Support Documentation: If applicable, provide screenshots or evidence of technical issues or problems encountered
4. Review Period: We will review your request within 5-7 business days
5. Decision Notification: You will receive an email notification regarding our decision

5. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method within 7-14 business days
• The time it takes for the refund to appear in your account depends on your payment provider
• You will receive an email confirmation once the refund has been processed
• Access to the refunded product will be revoked from your account

Note: If you paid using a different currency than your account currency, the refund will be processed in the original payment currency at the exchange rate applicable at the time of refund.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If only part of a bundled product is defective or unavailable
• If a discount code was not properly applied at checkout
• For subscription services, partial refunds may be calculated based on unused time

7. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to:

• Suspend or close your account
• Revoke access to all purchased content
• Refuse future purchases

We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to finding a fair solution.

8. Technical Support Before Refund

Before requesting a refund for technical issues, we encourage you to:

• Check your internet connection and try downloading again
• Try accessing the content from a different device or browser
• Clear your browser cache and cookies
• Contact our support team for troubleshooting assistance

Our support team is available at sales@farukobe.com and will work with you to resolve technical issues before processing a refund.

9. Promotional Offers and Sales

Products purchased during promotional sales or special offers are subject to the same refund policy, unless explicitly stated otherwise in the promotion terms. Refund requests for promotional purchases must still meet the eligibility criteria outlined in this policy.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Information

For refund requests, questions, or concerns regarding this Refund Policy, please contact us:

12. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights remain fully applicable. This policy is designed to work alongside, not replace, your legal rights.